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Refund Policy

Last Updated: May 31, 2026

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At Aavaksha, we take pride in the traditional craftsmanship and handmade artistry of our premium home decor collections. Because our products are rooted in indigenous Indian art, each piece is unique. Natural variations in color, texture, grain, and minor dimensions are inherent to the artisanal process and are not considered defects.


We want you to be completely satisfied with your purchase. Please review our policy on returns, refunds, and exchanges below.


1. Return Window

  • You have 14 days from the date of delivery to request a return or exchange.

  • Requests received after 14 days from delivery will not be eligible for a refund or exchange.
     

2. Eligibility Criteria
To qualify for a return, your item must meet the following conditions:

  • It must be unused, and in the same condition that you received it.

  • It must be in its original packaging, including all tags, certificates of authenticity, and protective materials.

  • A valid proof of purchase (order confirmation email or receipt) must be provided.


Non-Returnable Items:

  • Custom-made, bespoke, or personalized heritage-inspired designs.

  • Items purchased on final sale or clearance.


3. Damaged or Defective Items
We inspect all items thoroughly before shipment. However, if your item arrives damaged during transit:

  1. Email us at [Insert Support Email] within 48 hours of delivery.

  2. Include your order number and clear photographs of both the damaged item and the shipping box.

  3. Once verified, we will arrange a complimentary replacement or a full refund, including shipping costs.


4. The Return Process

  1. Submit a Request: Contact our support team at [Insert Support Email] with your order number and the reason for the return.

  2. Approval: If your return is approved, we will send you a Return Authorization number and shipping instructions.

  3. Shipping: Unless the item arrived damaged, customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.


5. Refunds

  • Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether the refund has been approved or rejected.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5–10 business days, depending on your financial institution.


6. Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was shipped. If you need to exchange an item for the same product, please contact us directly.

Contact Us
For all return inquiries, please contact:

  • Email: info@aavaksha.com

  • Response Time: We aim to respond to all inquiries within 24–48 hours.

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